Customer Support & FAQ | Dekuch
We're here to help
Questions about a VEVOR product, your order, shipping, returns, or a damaged or incorrect item? Use the options below. Please include your order number and the email used at checkout when asking about an order. Do not send payment card details.
Contact Dekuch
Email: vervegrow@gmail.com
WhatsApp: +1 775 299 9669
We usually respond within 24 business hours.
Orders and delivery
View your orders (sign in using your checkout details). Open your order for fulfillment information and any tracking provided. If no tracking is available yet, contact us with your order number. For delivery estimates and coverage, please check our Shipping Policy.
Returns, damages and refunds
Before sending an item back, read our Refund Policy and contact support with your order number and reason. For damage, missing parts or an incorrect item, include photographs of the item and packaging where available. Return eligibility, shipping responsibilities and refund timing follow the published policy. Please do not mail an item back without following the return instructions.
Frequently asked questions
How can I track my order?
Use your order history to view fulfillment details and available tracking. If tracking is missing, email us with your order number.
How long will delivery take?
See the current Shipping Policy for processing times, available destinations and delivery estimates.
Can I cancel or change my order?
Contact support as soon as possible with your order number. Changes cannot be guaranteed after processing or shipping.
What if the item is damaged, missing parts or incorrect?
Email us with the order number, what happened and supporting photographs. We will review the issue and explain the next steps under our policies.
How do I request a return or refund?
Start with the Refund Policy, then contact support to request instructions. Eligibility and return shipping responsibilities depend on the circumstances described in that policy.
How do I choose the right product configuration?
Check the selected product variant, dimensions, voltage and compatibility shown on the product page. If unsure, send us the product link and intended application before purchasing.